Privacy Policy

Effective Date: October 1, 2026

Reliant Coffee ("Reliant Coffee," "Reliant," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy explains what information we collect through our website, how we use and protect that information, when we may share it with third parties, and the choices you may have regarding your information.

By using www.reliantcoffee.com (the "Website"), you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you contact Reliant Coffee, request information, request a quote, submit an inquiry, or otherwise communicate with us through our Website.

Depending on the form or interaction, this information may include:

First and last name
Company name
Email address
Telephone number
ZIP code or business location
Information about your business or facility
Information about your coffee service needs
Number of employees, guests, or users
Estimated coffee consumption or usage
Information about your current coffee service
Information about products or services you are interested in
Any other information you choose to provide

You are not required to provide personal information simply to browse the Website. However, certain information is necessary for us to respond to inquiries or provide requested services.

2. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically through our website infrastructure and third-party technologies.

This information may include:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring and exit pages
General information about how you interact with the Website
Advertising or campaign identifiers
Other technical information necessary for website operation, security, analytics, and conversion measurement

This information generally does not directly identify you by name. However, certain technical information or identifiers may be associated with information you voluntarily provide to us.

3. Cookies and Similar Technologies

Our Website may use cookies, local storage, pixels, tags, and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website. We use these technologies for purposes such as:

Website functionality and security
Measuring website and advertising performance
Understanding how visitors interact with our Website
Measuring conversions from advertising campaigns
Remembering certain preferences
Detecting and preventing fraudulent or unauthorized activity

We may use first-party cookies and similar technologies as well as technologies provided by third-party service providers.

Google Advertising and Conversion Measurement

Our Website uses Google technologies, including Google Ads conversion tracking and related Google tagging technologies, to help us measure the effectiveness of our advertising campaigns.

These technologies may use cookies or similar identifiers to help associate interactions with our Website with advertising activity, such as an advertisement click or a telephone call generated through our Website.

Google may process information collected through these technologies in accordance with Google's own privacy policies and terms.

For more information about Google's privacy practices, please review Google's applicable privacy documentation.

You can also control cookies through your browser settings. Disabling certain cookies may affect some Website functionality or the accuracy of advertising measurement.

4. How We Use Information

We may use information we collect for legitimate business and operational purposes, including to:

Respond to inquiries and requests
Contact prospective customers
Provide quotes and recommendations
Understand your coffee service requirements
Schedule consultations or follow-ups
Provide products and services
Communicate with customers and prospective customers
Provide customer support
Process and manage requests submitted through our Website
Measure and improve the performance of our Website
Measure the effectiveness of our advertising and marketing campaigns
Improve our products, services, Website, and customer experience
Maintain the security of our Website and systems
Detect, prevent, and investigate fraud, abuse, or other unauthorized activity
Comply with applicable laws and legal obligations
Protect the rights, property, and safety of Reliant Coffee, our customers, and others

If you provide your contact information to us through a form, we may use that information to contact you regarding your inquiry and, where permitted by applicable law, provide information about products or services that may be relevant to your business needs.

5. Marketing Communications

If you provide your contact information to Reliant Coffee, we may contact you regarding your inquiry, requested services, products, promotions, or other business-related information.

Where required by applicable law, we will obtain the appropriate consent before sending certain marketing communications.

You may request to stop receiving marketing communications from us at any time by following the unsubscribe instructions included in a marketing message or by contacting us using the information provided below.

Please note that even if you opt out of marketing communications, we may continue to send non-promotional communications when necessary to respond to a request, provide a service, or communicate about an existing business relationship.

6. How We Share Information

We may share information with third parties when reasonably necessary to operate our business, provide services, respond to your requests, maintain our Website, measure advertising performance, or comply with legal obligations.

These third parties may include service providers that assist with:

Website hosting and operation
Form processing
Customer relationship management
Email and communications
Analytics
Advertising and conversion measurement
Website security
Information technology
Business administration

These service providers may process information on our behalf and are expected to use information only for the purposes for which it is provided or as otherwise permitted by applicable law.

Legal Requirements and Protection of Rights

We may disclose information when we believe disclosure is reasonably necessary to:

Comply with applicable law, regulation, legal process, subpoena, or court order
Protect the rights, property, or safety of Reliant Coffee
Protect our customers or other individuals
Detect or prevent fraud, security incidents, or other unlawful activity
Establish, exercise, or defend legal claims

Business Transfers

If Reliant Coffee is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, information may be transferred as part of that transaction, subject to applicable law.

7. Information We Do Not Intentionally Collect

Our Website is designed primarily to collect business and contact information voluntarily submitted by visitors who wish to communicate with Reliant Coffee.

We do not intentionally request sensitive personal information such as Social Security numbers, financial account passwords, health information, or government identification numbers through our standard website lead forms.

Please do not submit sensitive personal information through our Website unless specifically requested by Reliant Coffee through an appropriate and secure process.

8. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business and customer records, providing services, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining appropriate business records.

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected or used
Opt out of certain marketing communications
Exercise other privacy rights provided by applicable law

To make a privacy request, please contact us using the information in the "Contact Us" section below.

We may need to verify your identity before completing certain requests. We will respond to valid requests within the time required by applicable law.

Certain information may be exempt from deletion or other requests where retention is necessary to comply with legal obligations, complete transactions, maintain security, resolve disputes, or for other purposes permitted by law.

11. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and other applicable California privacy laws, depending on whether and how those laws apply to Reliant Coffee.

These rights may include rights to request access to, correction of, or deletion of certain personal information, as well as certain rights concerning the use or disclosure of personal information.

Where applicable, California residents may also have the right to opt out of certain activities involving the sharing of personal information for cross-context behavioral advertising.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

To submit a privacy request, contact us using the information below.

12. Florida Residents and Residents of Other States

Residents of Florida and other states may have additional privacy rights under applicable state privacy laws.

Depending on the law applicable to you, these rights may include rights to access, correct, delete, or obtain information about certain personal information we maintain, as well as rights relating to targeted advertising or other uses of personal information.

Because state privacy laws differ and may apply only when specific legal thresholds are met, we will evaluate requests according to the law applicable to the requesting individual and Reliant Coffee's circumstances.

13. Children's Privacy

Our Website is intended for businesses and general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our Website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

Those websites are not controlled by Reliant Coffee, and this Privacy Policy does not apply to their privacy practices.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, services, or applicable legal requirements.

When we update this Privacy Policy, we will update the "Effective Date" shown at the beginning of the policy.

We encourage you to periodically review this Privacy Policy to stay informed about how we handle information.

16. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

Reliant Coffee
‍Email: office@reliantcoffee.com
‍Website: www.reliantcoffee.com

When contacting us regarding a privacy request, please clearly describe your request and provide enough information for us to identify and respond to it.

Last Updated: October 1, 2026